Account & Data Deletion

Last updated: August 2026

Delete from within the App (recommended)

If you can sign in to NexisMate, the fastest way to delete your account is directly in the app:

• Open NexisMate on your device.
• Sign in with the account you want to delete.
• Go to Profile → Account Settings → Delete Account.
• Read the warning, type DELETE to confirm, and tap Permanently Delete My Account.

Deletion is immediate and irreversible. There is no grace period.

Delete by email (if you cannot sign in)

If you no longer have access to your account, email support@fusionnexis.com from the address you registered with, and include:

• Subject: Account deletion request
• The registered email address
• Any other identifier you remember (e.g. approximate registration date)

We will process the request within 7 working days and reply with confirmation.

What gets deleted

Upon deletion we hard-delete from our database:

• Your account record (email, password hash, tokens)
• Your patient profile (name, sex, age, medical record number, diagnosis)
• All structured medical report data (indicators, reference ranges, sampling dates)
• All indicator records
• All authentication tokens (existing sessions are revoked)

What is retained (and why)

The original report image files you uploaded remain on our object storage (Alibaba Cloud OSS, Singapore region) for audit traceability. The App no longer references these files after account deletion, and no one can access them via the App. If you want the raw image files removed as well, please state so in the email above and we will purge them within 30 days.

Other data

Aggregated crash logs and telemetry are anonymized and cannot be linked back to your account after deletion; they are retained for at most 90 days.

Related documents

• Privacy Policy
• Terms and Conditions